Terms of Service

Agreement Portal | SaaS Product Co UAB | Last updated: 2026.06.22

1. Introduction

These Terms of Service (“Terms”) govern access to and use of the Agreement Portal platform (the “Service”), operated by SaaS Product Co UAB, company code 307528619, with its registered office at Vytauto Žalakevičiaus str. 29-12, LT-10109 Vilnius, Lithuania (“we”, “us”, or “our”).

By accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

2. The Service

The Service is a contract intelligence platform that enables businesses to upload, store, structure, and manage their contracts. Our AI-assisted tools extract and organise key contract data to improve visibility and workflow efficiency.

The Service is intended for business use only. It does not constitute legal advice and does not replace professional legal review. You remain responsible for understanding and acting on your contractual obligations.

3. Eligibility and Acceptable Use

You may only use the Service if you are acting on behalf of a registered business or organisation. The Service is not available for individual consumer use.

You agree to use the Service lawfully and not to:

Upload unlawful, harmful, fraudulent, or unauthorised content
Upload contracts or documents containing special category data (as defined in GDPR Article 9) without prior written agreement with us
Attempt to gain unauthorised access to any part of the Service or its underlying systems
Interfere with or disrupt the Service or other users
Reverse-engineer, copy, or create derivative works of the Service or its underlying software
Resell, sublicense, or transfer access to the Service to any third party
Use the Service to process personal data for third parties outside the scope of your agreed Data Processing Agreement
Use the Service in a way that violates any applicable data protection or privacy law

We reserve the right to suspend or terminate access if these obligations are not met.

4. Account Access and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must:

Ensure only authorised personnel within your organisation access the Service
Notify us promptly if you become aware of any unauthorised use of your account
Keep user permissions and roles up to date

We are not liable for losses resulting from unauthorised access where you have failed to take reasonable steps to protect your credentials.

5. Customer Data and Ownership

You retain full ownership of all contracts and data you upload to the Service (“Customer Data”).

By uploading Customer Data, you grant us a limited, non-exclusive licence to process it solely to: (a) provide and operate the Service for your account; (b) maintain, secure, and back up the Service infrastructure; and (c) diagnose and resolve technical issues affecting your use of the Service. We do not use Customer Data to train AI models, improve the Service for other customers, benchmark data across customers, or for any purpose beyond what is strictly necessary to deliver the Service to you.

You are responsible for:

The accuracy, completeness, and legality of your Customer Data
Ensuring you have the right to upload and process any personal data contained in contracts
Not uploading documents containing special category data without prior agreement with us
Providing required privacy notices to individuals whose personal data appears in uploaded documents
Reviewing and verifying any information extracted by the Service before relying on it

6. AI and Automated Processing

The Service uses automated and AI-assisted tools to extract, structure, and organise information from uploaded contracts and related documents. This may include the use of third-party AI service providers where required to provide the extraction functionality.

AI-assisted extraction is a core part of the Service. By using the Service, you acknowledge that uploaded contract content may be processed for the purpose of extracting and structuring contract data for your account.

You acknowledge and agree that:

automated extraction may contain errors, omissions, or misinterpretations;
extracted information should be reviewed and verified before being relied on for legal, financial, billing, operational, or business decisions;
the Service does not provide legal, financial, tax, accounting, or professional advice;
you remain responsible for understanding, reviewing, and acting on your contractual obligations;
you are responsible for deciding which documents are uploaded to the Service.

We do not use Customer Data, uploaded contracts, extracted contract data, or AI outputs to train AI models, improve models for other customers, benchmark customer data, or create insights for third parties.

Further details about AI-related processing, third-party AI service providers, retention, safeguards, and subprocessors are set out in our Privacy Policy, Data Processing Agreement, and Subprocessor List.

7. Third-Party Integrations

The Service may integrate with third-party platforms (such as HubSpot) to support data synchronisation and workflow. When you enable an integration:

You authorise us to exchange relevant data between the Service and the integrated platform
You are responsible for configuring and managing the integration within your organisation
Third-party platforms operate under their own terms and privacy policies

We are responsible for the integration functionality within the Service. We are not responsible for the availability, performance, or data handling of third-party platforms once data has been transferred to them.

8. Fees, Billing and Free Trial

8.1 Free Trial

We may offer access to a limited version of the Service free of charge for evaluation purposes (“Free Trial”).

Unless stated otherwise, the Free Trial lasts for 14 days and may include limited access to contract upload, AI-assisted extraction, storage, integrations, and other Service functionality.

No fees are charged during the Free Trial and no payment information is required to access it.

We may modify, restrict, or discontinue the Free Trial at any time. At the end of the Free Trial period, continued access to the Service requires a paid subscription.

Free Trial access is provided for evaluation only. We may delete, restrict, or disable access to Free Trial data after the Free Trial ends unless you upgrade to a paid subscription or request export within the available period.

8.2 Paid subscription

Access to the full Service is subject to the fees agreed at the time of subscription, shown on the applicable pricing page, or set out in a separate order form.

Unless agreed otherwise:

fees are billed in advance;
prices are exclusive of VAT and other applicable taxes;
subscriptions are billed annually, even where the monthly equivalent price is displayed for comparison or clarity;
all fees are non-refundable except as required by applicable mandatory law or expressly agreed in writing;
as the Service is provided on a business-to-business basis, no statutory consumer cooling-off or withdrawal rights apply.

8.3 Plan Limits and Usage

Subscription plans may include limits on contract uploads, AI-assisted extractions, users, storage, integrations, support, or other usage limits described on the applicable pricing page or order form.

Monthly new contract upload limits reset at the start of each billing month. Unless expressly agreed in writing, unused monthly upload allowances do not roll over to future months.

Where a plan includes historical contract uploads as part of a launch offer or promotional allowance, this is a one-time allowance and does not renew monthly unless expressly stated.

If you exceed the usage limits of your plan, we may ask you to upgrade, purchase additional capacity, reduce usage, or temporarily restrict additional uploads or extractions until the next billing period.

8.4 Pricing Changes

We may update our pricing from time to time. For existing paid subscriptions, price changes will not apply during the current committed billing period.

Where a price change affects your renewal, we will provide at least 30 days’ written notice before the change takes effect.

8.5 Orders and Plan Confirmation

Your selected plan, subscription term, fees, billing cycle, usage limits, and any special commercial terms may be confirmed by email, invoice, order form, or in-platform confirmation.

If there is a conflict between these Terms and a signed order form, the order form will apply only to the conflicting commercial terms for that customer.

9. Service Availability and Changes

We aim to keep the Service available, reliable, and secure but do not guarantee uninterrupted or error-free availability.

We may from time to time:

Carry out scheduled or emergency maintenance affecting availability (we will provide advance notice of scheduled maintenance where possible)
Update, modify, or remove features of the Service
Discontinue the Service on reasonable advance notice

Where we make material changes that affect your use of the Service, we will provide at least 14 days’ advance notice by email or in-platform notification.

10. Security

We maintain appropriate technical and organisational measures designed to protect Customer Data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures are described in more detail in our Data Processing Agreement, including its Security Measures schedule.

No online service can be guaranteed to be completely secure, but we work to maintain a level of security appropriate to the nature of the data processed by the Service.

11. Support

We provide customer support through the support channels made available by us, including email or other channels communicated to customers.

Unless a separate service level agreement is agreed in writing, support response times are provided on a reasonable-efforts basis and are not guaranteed.

We may use customer support requests, technical logs, and account information to investigate issues, provide assistance, improve Service reliability, and maintain platform security.

12. Intellectual Property

All intellectual property rights in the Service, including its design, software, algorithms, and documentation, are owned by or licensed to SaaS Product Co UAB. Nothing in these Terms transfers any intellectual property rights in the Service to you.

You are granted a limited, non-exclusive, non-transferable licence to use the Service during your active subscription period.

You retain all intellectual property rights in your Customer Data.

13. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service (“Confidential Information”), and not to use or disclose it except as necessary to fulfil obligations under these Terms.

This obligation does not apply to information that: (a) is or becomes publicly available without breach; (b) was already known to the receiving party; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by law or competent authority.

14. Disclaimer

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not warrant that:

The Service will be uninterrupted, error-free, or free from security vulnerabilities
AI-assisted contract data extraction will be fully accurate or complete
The Service will meet your specific business, legal, or operational requirements

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for:

Any indirect, incidental, special, or consequential damages
Loss of revenue, profits, contracts, data, or business opportunities
Errors or omissions in AI-extracted contract data or outputs

Our total aggregate liability arising out of or in connection with these Terms is limited to the total fees paid by you in the 12 months preceding the event giving rise to the claim.

If you use the Service under a free trial or free tier, our total liability is limited to €100.

Where an error in AI-extracted data causes you demonstrable loss, our primary remedy will be to re-process the affected document at no charge. This is offered as an additional remedy and does not cap or reduce our overall liability limit above.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

16. Termination

16.1 Termination by you

You may terminate your subscription at any time by providing written notice to us. Termination will take effect at the end of the current billing period. Fees paid for the current period are non-refundable unless otherwise agreed.

16.2 Termination by us:

We may also terminate your subscription or access to the Service for convenience, without cause, by giving you at least 30 days’ prior written notice.

Where we terminate a paid subscription for convenience and you are not in breach of these Terms, we will provide a pro-rata refund of any prepaid fees covering the unused part of the current subscription period.

16.3 Effect of termination

On termination, your right to access and use the Service ceases.

You may request export of your Customer Data before termination or within 30 days after termination. Where technically available, export may include uploaded documents and extracted contract data in a commonly used format.

After the export period, we may delete or anonymise Customer Data in accordance with our retention procedures, Privacy Policy, and Data Processing Agreement, unless we are legally required to retain it for longer.

Backup copies may remain in encrypted backups for a limited period before being automatically deleted according to our backup retention procedures.

Termination does not affect any payment obligations, confidentiality obligations, data protection obligations, liability limitations, or other provisions intended to survive termination.

17. Data Protection and Data Processing Agreement

Each party agrees to comply with applicable data protection laws, including the GDPR, in connection with the Service.

Where we process personal data on your behalf as a data processor, the terms of our Data Processing Agreement (“DPA”) apply. The DPA is incorporated into these Terms by reference and forms part of the agreement between you and us.

The DPA is available at: agreementportal.com/dpa

The DPA sets out the data protection terms that apply to our processing of personal data on your behalf, including:

the subject matter, nature, purpose, and duration of processing;
the types of personal data and categories of data subjects;
your documented instructions;
our processor obligations;
confidentiality obligations;
security measures;
use of subprocessors;
assistance with data subject requests and regulatory obligations;
personal data breach notification;
international transfer safeguards;
data return, export, and deletion.

Our Privacy Policy describes how we process personal data where we act as a data controller, including in relation to website visitors, demo requests, sales enquiries, billing contacts, account administration, and general business communications.

You are responsible for ensuring that you have the right to upload and process any personal data contained in contracts, documents, or other Customer Data uploaded to the Service.

18. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania. Where mandatory provisions of the law of another EU member state apply to a customer in that state, those provisions are not excluded by this clause.

We encourage you to contact us first to resolve any dispute informally before initiating formal proceedings.

19. General

Documents forming part of these Terms: These Terms, together with our Privacy Policy, Data Processing Agreement, and any applicable order form, plan confirmation, invoice, or written commercial agreement, form the full agreement between you and us in relation to the Service..
Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any provision does not constitute a waiver of that right.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a business transfer, with notice to you.
Notices: Formal notices should be sent by email to the addresses provided by each party, with confirmation of receipt.
Order of precedence: Where the Data Processing Agreement applies, it takes precedence over these Terms in relation to data protection matters. Where an order form, invoice, plan confirmation, or written commercial agreement includes specific commercial terms, those commercial terms take precedence over these Terms only for the relevant customer.

20. Contact

SaaS Product Co UAB

Email: privacy@agreementportal.com

Address: V. Žalakevičiaus str. 29-12, Vilnius, Lithuania